American insurance companies have stooped to a brand new low. Adriana Insurance Service recently paid out a $21,000 settlement to 73-year-old Andres Carrasco with 5-gallon buckets filled with loose change.

In 2012, Carrasco filed a lawsuit against the insurance company alleging that an Ariana employee had physically assaulted him while trying to cancel his policy in person. After Ariana agreed to settle, the company sent a check made out for less than the total amount and later sent eight employees to Carrasco’s attorneys office to deliver 16 five-gallon buckets filled with “quarters, dimes, nickels, and pennies.”

What’s worse, Carrasco has recently undergone hernia surgery and was unable to even lift the buckets of change. “I am disappointed by the way Adriana’s treats their customers and the elderly,” said Carrasco. “We might be poor, but we are people too.”

RT reported the account of another former client of Adriana that criticized the company as being unhelpful, greedy, and lazy:

Customer service sucks, it was next to impossible to get reimbursed for roadside assistance included on your plan, and even talking to their reps in person was nightmare [sic]. My mom tried to cancel her insurance with them, and they gave her the whole merry-go-round phone service treatment, transferring her, dropping her calls and doing everything they could to avoid canceling. So, we just stopped paying. That got their attention, and they cancelled our policy with them promptly. In short, it’s run y a bunch of scumbag assholes who didn’t give a shit about you, as long as you’re paying them on time.

Carrasco’s response to the situation is a testament to an obvious patience that not many other people have, and good for him. Ariana deserves harsher words and actions than what they received from the day of the assault, up to the day that Carrasco got his money.

They way that Ariana Insurance Service handled the situation is repulsive and devoid of any human decency. And should all of their clients cancel their policies and cause the company to go under, the event would be well-deserved.

Josh is a writer and researcher with Ring of Fire. Follow him on Twitter @dnJdeli.